This Privacy Policy explains how INS Techure ("we", "us", "our") collects, uses and protects your personal data when you visit our website, chat with our AI assistant or contact us. We process personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable laws.
1. Information we collect
- Information you give us — your name, company, email address, phone or WhatsApp number, budget range and project details when you submit our contact form or message us.
- AI chat conversations — the messages you type into our AI assistant.
- Usage data — pages visited, device and browser type, approximate location, and referral source, collected through cookies and similar technologies.
2. How we use your information
- To respond to enquiries, prepare proposals and provide our services.
- To operate and improve our website, AI assistant and marketing.
- To send service-related communications. We send marketing messages only where you have agreed, and you can opt out at any time.
- To meet legal, security and fraud-prevention obligations.
3. AI assistant
Our website assistant is powered by a third-party AI provider (Anthropic). Chat messages are sent to that provider to generate replies and are handled under its data-protection commitments. Please do not share sensitive personal information in the chat.
4. Cookies and analytics
We may use Google Analytics, Google Tag Manager and the Meta Pixel to understand how our website is used and to measure advertising. These services set cookies and may process data outside the UAE. You can control cookies in your browser settings.
5. Sharing your information
We do not sell your personal data. We share it only with trusted service providers (hosting, email, analytics, CRM and AI providers) who process it on our behalf under confidentiality obligations, or when required by law.
6. International transfers
Some of our providers may process data outside the UAE. Where this happens, we take steps to ensure your data receives an adequate level of protection.
7. Data retention
We keep enquiry and customer data only for as long as needed for the purposes above or as required by law, and then delete or anonymise it.
8. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to or restrict processing, and withdraw consent. To exercise these rights, contact us using the details below.
9. Security
We use appropriate technical and organisational measures to protect your data, including encryption in transit and access controls.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date shows when it last changed.
11. Contact us
For any privacy question or request, email us at info@instechure.com.